1. Beadnell Towers Hotel.
    1. How to contact us: You can contact us in the following ways; by telephone on 01665 721211, by email at info@beadnelltowers.co.uk, or by writing to us at Beadnell Towers Hotel, The Wynding, Beadnell, Northumberland, NE67 5AY.
    2. How we may contact you: If we need to contact you, we will do so via telephone, email or writing, based on the contact information you have provided us with on booking.
    3. Card Details: We accept Visa, Master Card, Mastro card payments, we do not currently accept Amex cards. We reserve the right to change cards we do and do not accept without prior notice.

 

  1. Beadnell Towers Hotel and our contract with you.
    1. Accepting your booking: A 100% deposit will be taken on booking, card details will be taken from you and used to guarantee your stay. The remaining balance is due on the day of arrival. We reserve the right to take payment on the day of arrival from the card details provided at the time of booking. A confirmation will follow via email, or where email is not available, we can post it to you.
    2. If we cannot accept your booking: In most cases we will notify you before your booking is finalised, however where there are extenuating circumstances that prevent us from fulfilling your booking, we will contact you in advance prior to your arrival time. In the very unlikely situation where your booking cannot be accepted you will not be charged.
    3. Confirmation number: Each reservation at Beadnell Towers has a unique booking number/code which is provided to you at confirmation. Confirmation numbers are provided regardless of whether you have a direct reservation or booked through a third party. We are able to locate your reservation more efficiently if you have this with you should you wish to discuss your booking.
    4. Age: You must be at least 18 years of age to make a booking, or stay with us unless you are accompanied by someone over the age of 18. We are entitled to ask all guests to produce identification documents to prove their identity, nationality, and age and we may refuse to allow check in if suitable identification is not available for all guests.
    5. Booking guarantee: You must provide a credit or debit card upon booking to secure your reservation. If you fail to provide us with one or it later comes to our attention that the card has been lapsed or cancelled, we reserve the right to cancel your booking immediately without notice. In this instance your deposit paid is non-refundable. We accept all Visa and MasterCard cards.
    6. Requests: Beadnell Towers strives to comply with all reasonable requests made in advance of arrival, however we cannot guarantee we will be able to fulfil any special requests made and these requests do not form part of the contract between you and Beadnell Towers.
    7. Transferring this contract: This booking is unique to you, and you cannot transfer this booking to another person. We reserve the right to cancel the reservation without compensation to you if the lead guest is not present at check in, or if you cannot produce identification to prove you are the lead guest named during the booking process.

 

  1. Our room prices.
    1. Our prices: We operate a pricing model which means the rates can fluctuate based on the time of the year, day, and demand. The price paid at the point of booking is the price which will be committed to you during your stay and is inclusive of VAT. It will be confirmed and sent to you via email per Clause 2a.
    2. Group bookings: Potential discounts could be applied on a case-by-case basis, see Clause 7. This is solely at our discretion and may not be available for every booking.
    3. Our prices include: All bookings include VAT in the price. In the event of fluctuations in VAT rate then Beadnell Towers will absorb the price of VAT and the booking will remain the same price throughout. Most of our rates include just “Bed and Breakfast” however at times we may have offers or additional extras added into your reservation which will be confirmed in writing at the price quoted. All other purchases or charges that have been allocated to your room during your stay are payable on departure. In the event that you leave without paying the balance of your bill we reserve the right to charge this to the card details provided on booking.
    4. Packages: Some packages are not available to be booked on specific days or dates, this is shown in the terms and conditions of those packages. We therefore reserve the right to cancel in advance any booking placed due to a technical/system error where the package is unavailable.
    5. Packages including dinner: Where dinner supplements are included, these may vary depending on the package type booked, details will be shown in all advertising and booking confirmation and can also be clarified by discussing with our Reception team at any time.